Privacy Policy for Hello Krk
Effective date: September 2025
We value your privacy and are committed to protecting your personal data. This Privacy Policy explains how Hello Krk (“we”, “our”, “us”) collects, uses, and safeguards your information when you use our mobile application and/or website.
1. Data Controller
The controller responsible for your personal data is:
Hello Krk
2. Data We Collect
When using our services, we may process the following categories of data:
Technical Data: IP address, device type, operating system, app version, log files.
Usage Data: actions within the app, searches, favorites, and interactions.
Location Data (optional): if you grant permission, we use your location to show nearby points of interest.
Contact Data: when you register an account, subscribe to a newsletter, or contact support (name, email address).
Payment Data: if you purchase a subscription, payment processing is handled by third-party providers (e.g., Apple App Store, Google Play Store). We do not store credit card details.
3. Purpose of Data Processing
We process your personal data for the following purposes:
To provide and improve our services
To personalize app content and recommendations
To communicate with you (e.g., customer support, newsletters)
To process payments and manage subscriptions
To comply with legal obligations
4. Legal Bases
We process personal data in accordance with the GDPR, based on:
Consent (Art. 6(1)(a) GDPR) – e.g., for location services or newsletters
Contractual necessity (Art. 6(1)(b) GDPR) – e.g., to provide subscription services
Legal obligation (Art. 6(1)(c) GDPR) – e.g., record-keeping requirements
Legitimate interests (Art. 6(1)(f) GDPR) – e.g., improving our app and user experience
5. Data Sharing
We only share your data when necessary, such as:
With payment service providers (e.g., Apple, Google) for processing transactions
With IT/hosting providers for app operation
With public authorities, if legally required
If data is transferred outside the EU/EEA, we ensure an adequate level of protection in compliance with GDPR.
6. Data Retention
We store personal data only for as long as necessary to fulfill the purposes described above or as required by law.
7. Your Rights
Under GDPR, you have the following rights:
Right of access to your data (Art. 15)
Right to rectification of incorrect data (Art. 16)
Right to erasure (“right to be forgotten”) (Art. 17)
Right to restriction of processing (Art. 18)
Right to data portability (Art. 20)
Right to object to processing (Art. 21)
Right to withdraw consent at any time
To exercise your rights, please contact us at [insert email address].
8. Data Security
We implement technical and organizational security measures to protect your data against unauthorized access, alteration, disclosure, or destruction.
9. Third-Party Services
Our app may contain links to external websites or services. We are not responsible for their privacy practices. Please review their policies when using such services.
10. Updates to This Policy
We may update this Privacy Policy from time to time. The latest version will always be available on our app and website.
11. Contact
If you have any questions regarding this Privacy Policy or your personal data, please contact us at:
Email: info@hellokrk.com